TERMS AND CONDITIONS

WARRANTY POLICY
Please get answers for your questions before you buy. We want you to know what you're buying, and would rather exchange several emails or phone calls than for you to be disappointed. Please check the warranty policy before you purchase. If you it still couldn’t answer your question(s), again, you are welcome to contact us. We will be happy to answer and come up a solution together with you.

WARRANTY TABLE

Notes: If a particular product has a different warranty listed on product page, the above warranty terms are effective!

Customer is responsible for returning merchandise at their own expense. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 30 days of the purchase date.

Preparing your product for return shipment:

• Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.

• Include a copy of the RMA notice you have received from us by email.

• Clearly print your RMA# on the return shipping label (on the outside of the box).

• For your protection we recommend all returns be sent via DHL, Fedex, UPS, or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

• Freight collect and COD packages will not be accepted

At the discretion of RabbitScooters.com, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. Items returned without an R.M.A# may be recycled without customer recourse and may not be credited for refund or exchange.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made within 3 - 5 weeks of receipt. The amount of the refund is affected by the following store policies;

* Shipping charges under no circumstance is refundable.

* The free shipping promotion does not apply when calculating refunds.

* A 15% restocking fee is charged on returns.

* A 20% restocking fee applies to the return of all free shipping items.

EXCHANGE POLICY

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for exchange if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 30 days of the purchase date (Extended for the holidays! Some restrictions apply, click here for more info).

Preparing your merchandise for return shipment;

• Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
• Include a copy of your invoice.
• Include a copy of the RMA notice you have received from us by email.
• Clearly print your RMA# on the return shipping label (on the outside of the box).
• For your protection we recommend all returns be sent via FEDEX, Federal Express, or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
• Freight collect and COD packages will not be accepted.

At the discretion of RabbitScooters.com, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. Items returned without a RMA# may be recycled without customer recourse and may not be credited for refund or exchange.

Once merchandise has been accepted for exchange, the amount of credit applied to your new purchase is affected by the following store policies;

• The actual cost incurred by RabbitScooters.com for shipping an order to a customer is non-refundable. The free shipping promotion does not apply when calculating exchanges.
• A 20% restocking fee applies to the return of all items with free shipping promotion.

SHIPPING DAMAGE

Shipping Damage - LTL Trucking

Most scooters are shipped on a pallet via LTL carrier. We inspect for damage and missing parts prior to shipping. If your scooter is damaged during shipping, or there are missing parts, you must notify us within 48 hours of receipt. Please inspect your order upon receipt, before you sign the Bill Of Lading (BOL). All shipping damage must be reported to the freight driver upon inspection and recorded on BOL. We will arrange for exchange of the parts or replacement of the parts.

We may ask you for pictures and to return the broken parts prior sending replacement parts. We reserve the right to charge you for all replacement parts and shipping freight before the claim is concluded.

Shipping Damage - DHL / UPS / FEDEX / USPS

If you receive merchandise with shipping damage or product defect you must contact our Shipping Damage & Product Defect Claims Department within 7 days of delivery. After this 7 day period has expired all products purchased are subject to the terms of the manufacturer's warranty and no longer eligible for damage and/or defect claims or assistance resolving these claims under the policies listed herein. Email to support@rabbitscooters.com subjected "Shipping Damage & Product Defect Claims”. Please reference your invoice number, name, address, phone number and tracking information in your email. Within 24 - 48 business hours of emailing us. We will contact you by email to notify you the receipt of your claim and further instructions.

When contacting our Shipping Damage & Product Defect department, a technical support representative will trouble shoot the problem with you by phone or email.
If the problem is determined to be based on a manufacturer's defect or damage resulting from the initial shipment, not caused by abuse, neglect or failure to follow instructions, technical support is provided in an attempt to resolve the problem. If necessary, replacement parts are shipped without charge. The customer will receive technical phone support to install replacement parts, but it is the responsible of the customer to physically install these replacement parts.

Refused Shipment Policy

If you refuse your shipment, upon reception of the refused merchandise, we will issue a credit for the purchase price less the shipping and handling cost. The minimum shipping and handling cost is $50 even on scooters that are sold with free shipping. We may apply a 15% restocking fee on refused orders.
Please note that if you refuse your shipment because it looks and/or is damaged, it will still be considered as a refused order. For shipping damage, please see below.

If your merchandise remains in new and unused condition and you would prefer to return it for refund or exchange, you may do so according to the terms of our refund and exchange policies.

Still have a question about our warranty and return? Contact us at info@rabbitscooters.com

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TANK LIMITED WARRANTY

All warranty must be handled through the dealer where you purchased your products. If you can not reach your dealer you will need to furnish a copy of your original invoice which must show our model number and VIN number on the invoice before we can warranty your product directly.

PARTS ONLY FOR ALL PRODUCTS - THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:
Engine long block assembly, including all internal lubricated parts, i.e. Rings, pistons, pins, crankshaft and, main bearings, the connecting rods, and rod bearings, camshaft bearings, timing chain gears, rocker arms, valve springs, valve guides, valve seats, valve push rods, valve lifters, and oil pump. Additionally, the engine head(s), engine block and cylinder barrels will be covered if they are solely as a result of the mechanical failure of one or more of the internal lubricated components specified above. The Cooling system must be in good working order including cooling fans.

Accessory items, including but not limited to electrical components of all types (distributor, alternator and all sensors and electrical control devices), fuel systems, gaskets, seals, filters, mounts linkage and fluids are not covered by this agreement.

TRANSFER CASE: All internal lubricated parts contained within the transfer case. The transfer case itself will be covered if damage solely as a result of the mechanical failure of one or more of the internal lubricated components contained within the transfer case.
Accessory items, including but not limited to, U-joints, electrical components, linkage, seals, gaskets, mounts or fluids are not covered by this Agreement.

DIFFERENTIAL: All internal lubricated parts contained within the drive axle housing case. The drive axle housing itself if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing.
Accessory items, including but not limited to, backing plates, all brake system components, cables, controls, linkage, vents, pumps, U-joints, electrical controls, mounts, seals, gaskets, and fluids are not covered by this Agreement.

TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case. The transmission case itself if damaged solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. The Complete hydraulic system must be flushed including integral transfer case, oil cooler, lines, and new filter(s) installed.
Accessory items, including but not limited to, modulators, governors, electrical controls, linkage, mounts, seals, gaskets, and fluids are not covered by this agreement.

COVERAGE AND LIMITATIONS: You must have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop) or an authorized TANK & GMS Dealer assemble your new motorized vehicle and do the prep work to assure your vehicle is in good working condition. You will need to provide proof of this when filing a warranty claim, so keep your receipts. Subject to the limitations stated in this agreement, TANK & GMS agrees (at its sole discretion and election) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts within the component stated warranty period from the date of purchase, while the component is being used under the conditions and in the manner specified by its original manufacturer.

The following items are not covered under any circumstance:
Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, any part made from rubber, belts, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts, fasteners, frame.

Initial Preparation and delivery issues (DEALER ONLY): Items not covered by the warranty above may be covered under the initial set up of the vehicle if reported to TANK & GMS by the dealer.
Contact your sales rep for details.

THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING IS TRUE:
• THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN AUTHORIZED TANK & GMS DEALER TO ASSEMBLE AND PREP THE PRODUCT PRIOR TO OPERATION. Proof of this is required for warranty claims.
• THE DAMAGE TO THE COMPONENT IS CAUSED BY AN ACCIDENT.
• THE CUSTOMER FAILS TO FOLLOW THE MINIMUM MAINTENANCE AND BREAK-IN REQUIREMENTS SUGGESTED BY THE MANUFACTURER AND FAILS TO PROVIDE PROPER SERVICE DOCUMENTS.
• THE DAMAGE TO THE PRODUCT IS CAUSED DURING SHIPPING.
• PRODUCT IS USED IN A MANNER WHICH IT WAS NOT DESIGNED FOR.
• THE PRODUCT IS MODIFIED IN ANYWAY.
• THE PRODUCT IS USED IN RENTAL OR COMMERCIAL BUSINESS.
TOWING CHARGES: All towing and/or shipping charges incurred are the responsibility of the customer.
REPAIRED COMPONENTS: If the components are repaired under the terms of this agreement, they will be repaired or replaced with component parts of like kind and quality.

LABOR TO REPAIR OR REPLACE PARTS: TANK & GMS does not pay or reimburse any labor cost under any circumstances.

S&H Charges and WHO pays:
IN WARRANTY: If your product is still under warranty you may return any part for exchange, at your expense, to our El Monte California Distribution center. We will pay return shipping to you unless it is determined your part was abused or damaged other than manufacturers defect. Your dealer may handle the parts exhange for you at no expense to you however the option to do so is that of the dealers and we have no control of a dealers in house parts exhange policies.
Out of warranty: Customer is to pay for parts, S&H both ways and all labor charges.
In all cases you must send us the part that needs to be replaced. Failure to do so may result in your getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.

SHIPPING POLICY: The following is our shipping policy in general. See above for specifics of in/out of warranty shipping.
• All shipping related fees must be prepaid in full. Unless the customer is using Freight collect or has arranged his/her own freight.
• TANK & GMS can not guarantee delivery schedule.
• TANK & GMS are not responsible for shipping delays.
• TANK & GMS are not responsible for damages occurred during shipping.
• TANK & GMS are not responsible for any extra cost incurred by the customer after the part has been shipped.
• TANK & GMS are not responsible for return shipping costs and these costs must be included with the initial part order if not in warranty. If shipping funds are not included the part will not be shipped.
• TANK & GMS are not responsible for any cancellation incurred cost. All incurred costs due to cancellation must be paid in full and is not refundable. (Example: If product or part has left the warehouse and the order is cancelled the shipping company will charge freight, whenever the product leaves our warehouse.)
Why do you need my part? We may need your part for several reasons.
• We need to verify your replacement part is the correct one to send to you.
• We require the part back so we may monitor defective parts and notify the correct manufacturer or potential future problems or recalls.
• We need to verify that your part is in fact defective. Many times we receive parts that are not defective at all.
• Items under warranty must send parts back to get free exchanges.

LIMITED WARRANTY TRANSFERABILITY:

THIS WARRANTY IS NOT TRANSFERABLE. NO IMPLIED WARRANTIES OR AGREEMENTS:
THERE ARE NO AGREEMENTS OR WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE STATED IN THIS AGREEMENT. TANK & GMS SHALL NOT BE RESPONSIBLE FOR THE PAYMENT OF DAMAGES, OTHER THAN THE SUMS SPECIFIED IN THIS AGREEMENT AND LIMITED WARRANTY, FOR INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING FROM INJURY, LOSS OF USE, LOSS OF TIME, RENTAL VEHICLES, PROFITS, OR INCOME TO THE CUSTOMER AS A RESULT OF A FAILURE OF ANY COMPONENT OR PART.

NO OTHER AGREEMENT: there are any other agreements between the parties with regards to the components purchased except as stated in this agreement & limited warranty.

REPLACEMENT PART: TANK & GMS reserve the right to inspect the defective part before replacing it. In some cases TANK & GMS will require customer to send in the defective part for inspection before exchange can be made. The inspection process might take from 2-4 business days after its arrival to the designated inspection office. TANK & GMS will decide if the part in question is defective or otherwise. TANK & GMS do not reimburse shipping fee.
It is the responsibility of the buyer, dealer and distributor and/or end user, and not TANK & GMS, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from TANK & GMS. All equipment is sold subject to public law and any local, state or federal ordinances or international law. Dealers and end users must consult their local, state & country laws before ordering or purchasing products made or distributed by TANK & GMS. Dealer/Distributor agrees that absolutely no sales of any of our motorized products will be to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal age. TANK & GMS will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers.

Purchaser hereby certifies that He/She is over 18 years of age. Purchaser has carefully read the foregoing and acknowledges that purchaser understands and agrees to all of the above terms and conditions. Purchaser has had the opportunity to ask any and all questions regarding this agreement and the effect of the same. Purchaser is aware that by ordering and sending payments for any item(s), purchaser assumes all risks and waives and releases certain substantial rights that purchaser may have or posses. Purchaser there for releases all liability and waives any and all rights purchaser may have in regards to purchases made of product directly or indirectly from TANK & GMS.

This Agreement shall be effective and binding upon my heirs, agents, personal representatives and assigns.
All parts sent in for exchange should be sent to:
Galata Motor Sports
14125 Telephone Ave
Unit 8
Chino, CA 91710

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